|
||||
|
Re: Re: Death to Plaxo
by
Chris Peterson
I will modify, and somewhat retract, my statements above - after two and a half months of working with Plaxo on this issue. Firstly, credit is due to Stacy Martin, the Plaxo Privacy Officer who spent many hours trying to figure out how things went wrong and to alleviate my fears and perception that my private secure info got posted to others in my address book.
While there is no way at this point to be 100% certain, it would appear that the message Plaxo generated on my computer was not indicative of what really happened - Plaxo can sync Notes and Tasks from a Palm device or Outlook (or in my case, both, since they are linked), but does not sync either of those catagories to anyone else, only the date book and/or address book.
While there is no excuse for the first Plaxo privacy person's (Mac) disappearing on me without doing anything, Ms. Martin did an excellent job of trying to mend the damage. Not too little too late, though of course, it was a bit too late, since I had to post this and several other blogs to get the attention. I am most impressed that in this process, Ms. Martin took the time to understand with the Plaxo software engineering department what appears to be some room for improvement in the set up and activation processes, improvement which I'm told by her that she has their engineering group already hard at work to make changes on. If that's the case, then they deserve an "A" for the after-the-fact fix, and the only real harm was the lack of customer service their initial representative showed, which set me off after a scary message was generated by their software.
I'm not going back to using Plaxo, but I withdraw the venom of my criticism and extend my thanks to them for their efforts.
|
||||

